IHcPro Housing | Make a referral

our referral process

We've designed a straightforward process to ensure individuals can access our support services efficiently

initial referral

assessment

Support planning

Service agreement

Service commencement

Our referral process ensures that individuals receive the most appropriate support to meet their needs. Here's how it works:
1. Initial Referral: Referrals can be made by professionals, individuals, or family members using our online form, by email, or by phone.
2. Assessment: Our team will conduct a comprehensive assessment to understand the individual's needs, preferences, and goals.
3. Support Planning: Based on the assessment, we develop a personalized support plan that outlines how we'll meet the individual's needs.
4. Service Agreement: A formal agreement is established between IHcPro, the individual, and where relevant, the funding authority.
5. Service Commencement: Support services begin according to the agreed schedule, with regular reviews to ensure ongoing suitability. Throughout this process, we maintain clear communication with all parties involved to ensure transparency and collaboration.

who can make a referral

we accept referral from a range of sources to ensure individuals can access our services through multiple pathways

Local Authorities

Social workers and care managers from any of the Permitted Purchasing Bodies within the Liverpool City Region, including Knowsley, Halton, Liverpool, Sefton, St Helen's, and Wirral Councils.

Health Professionals

Healthcare professionals from NHS services, including Clinical Commissioning Groups, community mental health teams, and hospital discharge teams.

Self-Referrals

Individuals seeking support services can refer themselves directly, including those with eligible needs who have a personal budget or direct payment.

Family Members

Family members or carers can make referrals on behalf of an individual who may require support services.

Educational Institutions

Special Educational Needs Coordinators (SENCOS) and transition teams supporting young people preparing for adulthood.

Advocacy Services

Independent advocates working with individuals to ensure their voices are heard in decisions about their care.

Eligibility Criteria

Our non-CQC registered community-based support services are available to adults (18+) and young people preparing for adulthood who have eligible needs under the Care Act 2014. We provide services to individuals with a range of needs, including:

Learning disabilities

Physical disabilities

Mental health needs

Sensory impairments

Autism spectrum conditions

Complex needs requiring specialized support

Additionally, individuals should:

Have an identified funding source (e.g., local authority funding, direct payment, personal health budget) or be self-funding

Not sure if you're eligible? Contact our team to discuss your specific circumstances and we'll be happy to advise you.

Make a referral

Refer an individual for our community-based support services using one of the following methods:

Online Referral Form

Complete the online referral form on this page for a quick and efficient referral process

Email Referral

Send your referral to: referrals@ihcpro.co.uk

Telephone Referral

Call our referrals team on 0744 4051 975 to make a referral over the phone.

Important Information

IHcPro provides non-CQC registered community-based services. Referrals for services requiring CQC registration should be directed to appropriate registered providers. If you're unsure whether our services are appropriate for your needs, please contact us for guidance.

Online referral form

I am a:

Your Name:

Organization (if applicable):

Email Address:

Phone number:

Service User's Name:

Date Of Birth

Address

Primary Support Needs:

We'd love to hear from you!
Whether you are happy with our service, need to make a complaint, or you just want to enquire, we’re ready to answer any questions you may have.

0744 4051 975

community.support@ihcpro.co.uk

London: Suite 104, Tower House, 67-71 Lewisham High Street, London, SE13 5JX
Liverpool: 15 Westcott Road, Liverpool, L4 2RE